1. Introduction

WorkAura CRM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform and services.

2. Information We Collect

Personal Information

We collect information you provide directly, such as name, email, phone number, company details, and payment information when you register or use our services.

Usage Data

• IP address and browser information
• Pages visited and time spent
• CRM activities and interactions

Location Information

When you use our mobile app or certain web features, we may request access to your location data. This access is strictly for:

• Field Employee Tracking & Safety: To monitor the real-time location of field staff for their safety and efficient task management
• Attendance & Geofencing: To automatically mark attendance when employees arrive at designated work sites
• Workforce Optimization: To assign tasks based on proximity and optimize travel routes
• Emergency Situations: To quickly locate employees in case of accidents, emergencies, or security incidents

Permission Notice: When our app requests location access, you'll see a message like: "WorkAura CRM needs access to your location for employee safety tracking and field operations management." You can grant or deny this permission, and change it anytime in your device settings.

Location data is collected only during working hours and for active work-related activities. We never track location outside of work hours without explicit additional consent.

3. How We Use Your Information

• Provide and improve our CRM services
• Process payments and manage subscriptions
• Send service updates and marketing communications
• Analyze usage patterns and optimize performance
• Comply with legal obligations
• Enable location-based features for employee safety and field operations
• Monitor field staff locations for emergency response and operational efficiency

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers (hosting, payment processors)
• Business partners with your consent
• Legal authorities when required
• Emergency services in case of safety incidents (location data only)

5. Your Rights

• Access, correct, or delete your personal data
• Opt-out of marketing communications
• Request data portability
• Withdraw consent at any time
• Disable location tracking (except where required for safety compliance)

6. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data. Location data is particularly safeguarded with additional encryption layers and strict access controls.

7. Contact Us

For privacy concerns, contact us at: privacy@workaura.com.au